Brian T. Kelly

2 Nelson Lane. Congers, NY 10920

Home: (845) 267-0595 l Cell: (845) 661-0067 l bkel13@msn.com

 

Project manager, who excels in leading project teams and large-scale operations, troubleshooting complex problems, and delivering impeccable customer service.

Accomplished project manager and team leader with a track record of identifying areas for continuous improvement and building relationships across organizations to expedite service problem resolutions. Background includes extensive experience guiding all phases of complex, enterprise-wide technology and business projects. Skilled internal and external customer service liaison; excellent communicator, motivator, and trainer.

 

 

l         Large-Scale Project Management l         Team-Building & Training l         Customer Service/Call Center Management l         Relationship Marketing & Management (B2B/B2C) l         OSP Telecom Engineering

l         Budgeting & Forecasting l         Strategic Sales & Marketing Campaigns l         Complex Troubleshooting & Problem Solving l         Turnaround & Change Management l         OSP and ISP Telecommunications Design

 

ZAYO GROUP-White Plains, NY                                                                                                                                     2012- present [Global provider of bandwidth infrastructure services, including dark fiber, lit and IP services, and carrier-neutral colocation and interconnection.]   

 

OSP Project Manager- Key Results:

 

2COM GROUP- Livingston, NJ     Key Results:                                                                                                  July 2012-Dec. 2012                                                              

[Communications Design / Engineering Company founded in 2010 to serve the communications industry with superior quality in every phase of every project.]

 

Senior Project Manager- OSP, ISP, POE, route design engineer.

·               Design & Engineering of complex metropolitan area network components including building entrances, riser conduit and cable, as well as outside plant fiber optic back bone route.

Brian Kelly                                                                                       Page 2

 

Abovenet – New York, NY [Provides high-bandwidth connectivity solutions to large corporate enterprise clients and communication carriers.]

2008 to 2012

Project Manager – Network Planning and Implementation (2010 to Present) Key Results:

l         Analyzed, planned and engineered all company backbone cable work in NY and New England to include all planning and implementation in Abovenet’s highest revenue generating market, New York City.

l         Managed a budget of 7 to 10 million dollars annually, performed RFQ for materials and construction. Provided weekly updates directly to upper management on status, budget and timelines.

l         Interfaced directly with Abovenet real estate to secure strategic locations for new POP construction, ROW for cable routes and licensing, and outside contractors for POE builds, POP construction, material procurement, and cable installation and splicing.

l         Direct on site management of cable relocations, planned section throws, as well as emergency restorations within the New York, New England footprint.

Project Manager – Service Delivery / Field Operations (2008 to 2010)

Project manager within a high-volume, deadline-intensive project environment. Accountable for the success of client projects within NY, NJ, and CT markets as well as installations in Chicago, Dallas, and Los Angeles. Coordinate schedules, timelines, resources, budgets, and logistics, serving as primary point of contact, intermediary, and liaison to internal and external groups. Direct implementation, installation, testing, and turn-up of equipment; conduct trace analysis on customer fiber spans; and interface extensively with stakeholders. Key Results:

l         Excelled in concurrently managing an average of 15-25 projects. Met aggressive timelines, overcame numerous technical/logistical hurdles, and propelled forward momentum of each project phase.

l         Successfully led projects that generated an average of $1.8M annually, completing approximately 175+ fiber-optic installations for enterprise customers including:

— Microsoft — Barnes and Noble.com

— Google — Web MD.com

—      NTT America —      Barclays

— Priceline.com — Digital Realty Trust

l         Cultivated lasting customer relationships, averting the threatened loss of valued business and building a strong repeat and referral base of business.

l         Resolved challenging issues involving access, permits, safety, customer/builder requirements, and imperatives for unimpeded customer operations during installations. Creatively and cost-effectively solved problems, resulting in rave customer reviews and repeated recognition from employer.

l         Selected as a primary trainer and mentor to new-hires due to reputation for dedicated work ethic, integrity, project management and problem-solving strengths, and unwavering customer focus.

l         Recognized for excellent performance: “ Brian’s dedication and outstanding customer relations speak for itself…Many of Brian’s customers request him for future installs…He carried many installs at the same time, always prioritizing them in a most productive way…tremendous self-starter…tireless worker…” (2011 performance review)

 

 

VERIZON (formerly Bell Atlantic) – White Plains, NY

1991 to 2008

[Fortune 10 company and one of the world’s leading providers of communications services.]

Facilitator Westchester Cable College – (2003-2008)

Co-developed training curriculum for the Fiber to the Premises (FTTP) Cable College.  Key Results:

 

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l         Exceeded management expectations in the completion of hundreds of initiatives. Consistently met, and frequently beat, aggressive timelines for technician training.

l         Consulted with management and CWA leadership throughout New York State in the creation and implementation of Cable Colleges in Albany NY, Buffalo, NY, Syracuse NY and Poughkeepsie NY. Travelled to each location to assist in the design of each individual location, tailoring to their needs.  Fostered the development of training team by creating and delivering effective training programs and materials.

l         Performed call center functions for FTTP technicians and managers. Provided real time advice and troubleshooting techniques to CXM and installation personnel.

l         Materials covered in training: OTDR use and maintenance, optical power meters, fusion splicing, span testing and acceptance, PMD testing, use and applications of a visible light source for trouble shooting.

 

 

OSP Technician – Greenburg NY. (1991-1998)

Performed the build and maintenance of the outside telephone plant. Worked with all current media to include copper twisted pair, CAT5, CAT5e thick and thin coaxial cable, single and multimode fiber optics.. Key Results:

l         Installed and maintained SONET equipment in both a CO environment and in customer premises.

l         Installed, spliced and tested both copper telephone cable as well as single mode fiber optic cable in the OSP environment.

l         Improved company’s image by delivering excellent customer service. Identified and resolved project issues, opening lines of communications with customers and solving problems before they escalated.

 

Previous Verizon/Bell Atlantic Positions:

 

Facilitator/Trainer (1998-2000)

l         Co-developed and conducted copper splicing training program, training approximately 500 employees.

 

 

 

S.U.N.Y. Oswego, Oswego NY

BA (Communications), 1989

 

Additional Training & Certifications:

 

l         Electronics Technician Association (ETA) l         ETA Fiber Optic Installer (FOT)

l         ETA Fiber Optic Technician (FOT)